

I have to admit, I took advantage of this offer in July and I could not be happier. However, with Toyota's corporate reputation at an all time low, I wonder if this will affect their financial performance. This week I read a few scholarly articles about this topic and came to a couple conclusions. Consumers are very interested in how companies behave. This has a great deal of influence upon their consumption behavior. Thus, financial pay-off can be gained from good behavior. With all the legal claims and denial statements, it appears that Toyota has not had the best behavior this past year.
Additionally, consumers value companies with good corporate responsibility. If Toyota wants to regain credibility amongst their consumers, they should start by giving back to the community. Lastly, the greater the news coverage, the better the company's financial performance. Ideally, this would be said for positive news coverage, although scholars have yet to prove it. As I stated last week, Toyota has see a slight increase in sales over the past six months. This could be a result of all their news coverage, even if it has been predominately negative.
Catch you next week!
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